Terms of Service & Returns Policy

The following terms of service will apply to the transaction of goods and services between Imagine Kitchen, LLC dba Rooted Bakeshop by Imagine Kitchen (“Company”), and the individual or business entity (“Customer”) identified on the transaction for said products or services.

Product Prices

Given the nature of small batch, handcrafted food production, our product pricing may be subject to fluctuate based on the current rates of available ingredients, seasonal ingredients, and locally sourced products.  All orders will be charged at current list price, with no retroactive price options. Our aim is always to offer outstanding flavors at reasonable prices.  

Credit Card Charges

Should the Customer's credit card be declined for any reason, Company will contact Customer to notify them of the declined charge, and the Customer will be required to provide an alternative means of payment via a different credit card, or if Customer is local to Upstate South Carolina, payment via check, or cash may be accepted. Orders cannot be fulfilled until payment has processed.  

Returns Policy

We want you to be highly satisfied with your purchases and your experience with us! We want you, our customers, to tell your friends, family and co-workers about how much you love Rooted Bakeshop.  If you are not satisfied, please call us at 864-326-5425 or email us at rootedbakeshop@gmail.com and we will do our best to address any concerns you may have.  Please note that we do not issue refunds on edible products. 

As with any culinary experience, enjoying a flavor and texture is subject to personal taste.  We ask that our customers not expect our chocolates, cookies, and other sweet treats to meet expectations based upon prior experiences with the same flavor prepared by a separate party. We do not send replacement products or issue refunds in these cases.

Shipping

Shipping options are only available through custom order request at this time.  Shipping fees will be estimated and charged based on temperature impacts on products being shipped, as well as the required lead time, which will take into account the carrier availability to process the order and the impact of transit time on product freshness.  Due to time and temperature variability, our edible products will not be shipped to international destinations at this time.

Please also note that the shipping rates for items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.